Order to Cash Portal Solutions
The Order to Cash Portal gives your organisation the way in which you can collaborate with customers, between functions in your organisation and more importantly giving you, and your customers if you want, access to B2BE’s range of well crafted O2C solutions which are all tailored to automate, streamline and manage your supply chain.
The Order to Cash Portal allows you to setup customers so they can access their documents, use accounts receivable and invoice payment solutions, manage their own users and much more. While the solution also means complex retail or branch networks can also be setup to give them greater visibility and control over their customer processes and automation.
Limited customer visibility of buyer processes
Minimal information sharing
Sharing information in a more streamlined way means it’s easier for customers and your organisation to be responsive, easier to ship the right goods at the right time and will improve your O2C environment. Limited information sharing means many parties in the process will be left to make assumptions, which of course could be incorrect.
Multiple customer touch points
Many organisations are complex, many people in the organisation support the sales and delivery processes for customers. Many touch points means there is usually many documents flying around at different stages and phases of the fulfillment process adding layers of complexity to track and trace these documents between functions.
Multiple issue resolution interactions
Sometimes customers simply don’t know who to speak to, to resolve O2C queries or issues. Many different functions from customer services, warehousing, transport and finance are involved in the O2C process and sometimes your customer can’t necessarily see all the moving parts ramping up customer support requirements across teams.
Many O2C processes cannot be made available to customers. Either due to the sensitivity of having a third party in your environment or issues with licensing and or data restrictions.
The greater levels of self service means the more the customer is independent and there’s a reduction in personnel needing to manage customers.
Our Order to Cash Portal not only provides access to a range of O2C tools your organisation can use but also means your customers can collaboratively engage with your organisation.
O2C solution access
The Order to Cash Portal gives users access to all the B2BE O2C cloud based solutions in a single environment which is profile driven to ensure users only see what they should see and more importantly what they need.
Secure access and O2C user management
Permissions mean you can add customers, your branches or retail networks and restrict what they access and can see to give everyone visibility of the solution to help with buy in. In fact, users can manage the setup of their own users and groups if required, even customers.
The Order to Cash Portal can be branded to reflect your organisations’ online look and feel and it can be accessed from your website, intranet or it can operate as a stand alone solution. Either way, users will feel like they’re using your own tools and solutions.
All the documents and transaction sets are available via the Order to Cash Portal which means all parties to the transactions have visibility of all documents that relate to them and also the documents that relate to one another to create a O2C transaction.
O2C audit tools
All the B2BE solutions are auditable to ensure that any action can be recorded and reviewed at a later date if required. See who’s configured what and when, which documents they’ve interacted with or viewed and all the access logs.
Collaborative O2C environment
Collaborate in real time with your customers and organisation to speed-up your O2C processes and collaborate more easily to ensure what your customer buys and pays for all align in the most efficient way possible.