Sales order automation concerns the way a business processes its customers’ orders and directly impacts the order to payment process. Organisations that rely on manual processes could put themselves at risk of delivering poor customer service, impacting their profitability. With challenges such as sales orders not being complete, data being wrong and the customer having to jump through hoops to place the initial order, we look at what businesses think the biggest advantages of sales order automation are.
Poll results
In our most recent LinkedIn poll, we asked our social media followers what they thought the biggest sales order automation advantage was for their organisation.
Advantages of sales order automation: what we found
Reduced costs
40% of respondents said reduced costs are their biggest advantage for using sales order processing, one of the joint highest responses.
Time is money, and it takes time for orders to be manually processed. By automating the sales order process it eliminates the time taken to process orders manually and frees up the customer service employees to do more important tasks, such as providing better service for your customers. It often also requires less of an employee overhead as roles to manually enter sales order data become unnecessary.
Improved service
10% of respondents selected improved service as one of the biggest advantages of sales order automation.
Sales order automation enables your employees to get better at their core skill set, rather than have to focus large amounts of time on admin-related tasks, this allows customer service teams to offer improved levels of customer service often providing a more personalised care to your customers. Sales teams are able to build relationships and actively listen and perform strategic tasks to help the company’s growth. This all often results in a high customer satisfaction as they have up-to-date statuses on POs and email notifications more frequently as employees have time to offer that improved service.
Increased accuracy
40% of respondents selected increased accuracy making it the joint top selected sales order automation advantage.
With human data processing, there is always a certain amount of errors that will occur. By introducing an order automation solution you reduce the opportunity for data errors, therefore, helping to ensure that your customer receives the correct delivery every time.
Improved fulfilment
Finally, 10% of respondents selected improved fulfilment as their biggest advantage of sales order automation.
With the reduced wait time for order entry and faster internal processing, your customer’s orders can be fulfilled in a much shorter timeframe. This also means that invoices can be generated sooner and your order to payment process is reduced, helping you to maintain positive and accurate cash flow.
More information
Learn more about our Sales Order Automation solution and how it can benefit your organisation.
B2BE’s experience in the supply chain sector allows our customers to build, expand and adapt successfully, enabling greater effectiveness. To engage with B2BE and offer feedback on what matters most to you and your business, make sure to follow us on LinkedIn and across social media. You can also vote in our latest LinkedIn poll. If you’d like to discuss your future supply chain strategy, get in touch with us.