Frequently Asked Questions About Automated Orders - Part 2

Frequently Asked Questions About Automated Orders – Part 2

All You Need to Know About Automated Orders

Automated Orders is a fully hosted solution that requires no software and allows users to take sales orders sent to your organization via email or facsimile, these orders identify issues and helps you be more responsive to your clients.

This can help maintain things to be more efficient and brings together all departments that can handle the order.

You can find part one of the blog post here.

What is a sales order entry / what is an order entry system?
A sales order entry procedure ensures prompt and accurate shipments through efficient and organized order processing, it applies to all personnel involved in the processing of sales orders, especially in sales, customer service, credit, manufacturing and billing are the actions needed to record a customers order into a companies order handling system. Once this information has been inputted, it is typically reclassified internally as a sales order – the order entry function is usually the responsibility of the sales and marketing function.

What is order management in the supply chain?
The sales order management system helps to control the process between a customer placing an order and a product going out for delivery.
The order management system is an electronic system developed to execute securities orders in an efficient and cost-effective manner. The systems file orders for various types of securities and can maintain and track the process of each order throughout the system.

What is the difference between the sales order and invoice?
A common question asked a lot online. Sales orders and invoices are an integral part of any business transactions, sales order and invoices are two commercial documents helping to identify the buyers and sellers name as well as details of products that are purchased.

A sales order confirms the details of customer purchase and the invoice is the bill specifying money due and the terms. A seller creates a sales order in the purchase process, that is agreed upon by both parties. An invoice comes later in the process.

The invoice also assists as proof of purchase and could be needed to document business expenses for tax purposes or warranty purposes.

What comes first sales order or purchase order / what is the difference between sales order and purchase order?
A sales order is the first step in the processing of an order and the invoice is the last step in the completion of a deal. The sales order is issued by a seller when the buyer has assured the purchase of products.

Once the sales orders have been generated the sellers do everything to fulfil the order. In this process, regarding sales orders and invoices, an invoice is not issued unless a sales order has been processed.

In simple terms, a purchase order is a document used for ordering goods and a sales order is a document used for confirmation of the sale.

What is the difference between a sales order and a purchase order?
These terms many think to sound very similar, they are different as of who generates them and their main purpose.

The difference is a purchase order is an order issued by the buyer to the seller and lists the type, quantity and specifics of goods or services – it is also referred to as a customer order.

Whereas, a sales order is one a seller issues and confirms the sale after the acceptance of the seller’s price quote by the buyer. The order this works is sales order first and once the purchase is considered legally binding there is no need for further negotiation.

What has automated error and issue identification?
This is something unique to the B2Be Sales Order Automation solution and is the automated validation against your product catalogue. The product and price catalogue can be uploaded into the B2Be environment automatically and as a sales order, these are processed through the system and can be consequently validated based on the value of configurable rules which guarantees the client’s purchase order data is accurate.

In any circumstance the data is inaccurate the customer service team will be alerted and they can access the rectification interface and take the appropriate measures to rectify the sales order or reject it back to the initiator.

We hope this has given an insight into Automated Orders, explaining the basic definitions and answering some of the frequent questions posed to B2BE. Want to find out more?  Get in touch now via our social media platforms or our contact page.

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