Customer Success Consultant

At B2BE, we are dedicated to helping our clients achieve success by providing innovative solutions tailored to their unique needs. As we continue to grow, we are looking for a passionate, proactive, and solution-oriented Customer Success Consultant (Business Analyst) to join our dynamic team. This is an exciting opportunity for someone eager to develop their career in customer success and play a key role in delivering exceptional service to our clients.

RESPONSIBILITIES:

• Build and maintain strong relationships with customers to drive retention and satisfaction.
• Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions.
• Foster long-term client relationships by understanding their goals, challenges, and requirements.
• Develop a strong understanding of our software solution and its functionalities.
• Understand customer goals and provide tailored solutions to meet their needs.
• Collaborate with internal teams, including Sales, Product, and Support, to enhance customer experience.
• Gather customer insights and share feedback to improve products and services.
• Support customers through training, troubleshooting, and product updates.
• Regular customer reviews to track progress and success metrics.

What We’re Looking For:

• Bachelor’s degree Information System/Computer Science or equivalent experience in customer service, business, or a related field.
• Strong communication skills with the ability to build rapport and establish trust with clients.
• Problem-solving mindset with a willingness to learn and grow within the customer success field.
• Ability to work effectively both independently and as part of a team.
• Positive attitude, strong work ethic, and a customer-first mindset.
• 1-2 years of experience with exposure to EDI/Integration experience will be advantageous.
• Program management experience with the ability to lead, track, and deliver multiple projects successfully is a plus.
• Strong analytical and organizational abilities.
• Ability to thrive in a fast-paced, customer-focused environment.
• Familiarity with CRM systems and customer success tools is a plus.
• Driving License is mandatory