Customer Success Associate

Empower success. Drive impact. Grow with us.

Are you passionate about sales, customer engagement, and building strong client relationships? We’re looking for a Customer Success Associate who thrives on connecting with customers, identifying opportunities, and driving business growth. If you enjoy a fast-paced environment and love helping customers get the most value from solutions, we’d love to hear from you.

Responsibilities

• Build and maintain strong relationships with existing customers while identifying opportunities to grow accounts and increase revenue.
• Generate new business opportunities through inbound inquiries, outbound calls, emails, referrals, and networking.
• Understand customer needs and recommend solutions that create real business value.
• Conduct product demonstrations and presentations for prospective and existing customers.
• Qualify leads, manage sales opportunities, and support customers throughout the sales journey.
• Work closely with Sales, Marketing, Product, and relevant teams to drive successful campaigns and customer engagement.
• Maintain accurate customer and sales information in the CRM system.
• Support continuous improvement initiatives and contribute to overall business growth.

Requirements

• Bachelor’s degree in Information System/Computer Science or related
• 1 to 2 years of relevant experience in customer service and business
• Strong communication skills with the ability to build rapport and establish trust with clients.
• Ability to work with a virtual global team environment that contributes to the overall timely delivery of multiple projects
• Knowledge of EDI & Business Processes (AP/AR) will be advantaged.
• Experience with analysing and troubleshooting the interaction between databases, operating systems, and applications
• Experience with project management skills and tools for presentation

Think you’d be a great fit? Don’t wait, send your resume to careers@b2be.com and take the first step with us.