The order to cash workflow touches every part of your revenue process from order placement to payment received. But when something goes wrong along the way, revenue leakage can quietly chip away at your bottom line.
Even small inefficiencies can cause big problems. Missing invoices, incorrect pricing, late deliveries, or manual errors all result in lost revenue. So, how do you spot what’s leaking and fix it?
Where Revenue Leakage Happens
The order to cash workflow includes many handoffs between teams and systems. Because of that, it’s easy for issues to slip through unnoticed.
Here are some common causes of leakage:
- Data entry errors: Incorrect order details, duplicate entries, or wrongly keyed prices lead to disputes or underbilling.
- Delayed invoicing: If invoices are sent late, payments are delayed or missed altogether.
- Poor order visibility: Without real-time tracking, teams can’t detect issues early or act on them fast enough.
- Manual processing: Spreadsheets and emails leave room for missed approvals, inconsistent follow-up, and human mistakes.
Each of these weak points disrupts the O2C workflow, often without an immediate red flag.
Solving Leakage in the Order to Cash Workflow
Fixing revenue leakage starts with reviewing your full workflow from start to finish. Ask yourself:
- Are orders being captured correctly and consistently?
- Do invoices always reflect the agreed price, terms, and delivery?
- How quickly are disputes resolved?
- What manual steps are still in the process?
From here, identify where automation can make the biggest impact. For example, automated order validation can flag issues before they’re processed. Automated invoicing ensures faster delivery and reduces the chance of missed or incorrect billing.
A strong order to cash workflow uses technology to reduce delays, improve accuracy, and give teams clear visibility. Because when each step is tracked and streamlined, there’s less room for revenue to leak away.
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The Benefits of Closing the Gaps In Your Order To Cash Workflow
A leak-proof order to cash workflow delivers more than just higher revenue. It also means:
- Fewer disputes and write-offs
- Stronger customer relationships
- Faster payments and improved cash flow
- More time for teams to focus on growth
With better control, accuracy, and speed, your business becomes more resilient and profitable.
Final Thoughts
Revenue leakage doesn’t always show up on reports but it’s there. By tightening your order to cash workflow, you protect revenue, reduce errors, and build a more efficient operation.
Now’s the time to examine your process, identify the gaps, and invest in solutions that close them. Download our Order to Cash datasheet to discover more.