AUTOMATED ORDERS

Product Overview

B2BE’s automated orders product is a hosted solution, no software required, which allows you to take sales orders sent to your organisation via email or facsimile and automatically via OCR identify the sales order data to create electronic files ideally complimenting B2BE’s EDI products.

The sales orders are then automatically compared to your product catalogue data, if required and any sales orders that have incorrect information such as part numbers, units of measure or pricing and can be flagged for correction.

Customer service staff will then only need to work on the sales orders with errors so the errors can be fixed and the sales order processed quickly.

Sales orders are then automatically loaded into your system for picking, packing and shipping. A whole new way to manage customer service so they can focus on meeting client’s expectations more efficiently.

Key Features

Automated sales order recognition
Sales orders are sent to the system as PDF’s and through the automated orders product the sales order data is captured to create an electronic file, no different to an EDI based file.

The software learns as part of the data capture process so the level of automation progressively improves to ensure the data files can be created automatically first time every time.

Automated error and issue identification
Unique to the B2BE automated orders solution is the automated validation against your product catalogue.

Your product and price catalogue can be loaded into the B2BE environment automatically and as sales orders are parsed through the system they can be validated basted on a number of configurable rules to ensure the client’s purchase order data is accurate.

Validation can be conducted at several levels including shipping information, product information and pricing.

If the data is inaccurate the customer services team will be notified and they can go into the rectification interface and take the appropriate action to rectify the sales order or reject it back to the initiator.

Automated sales order creation
The B2BE automated orders functionality create EDI based files once they have been through the process without any errors so the sales orders can be uploaded and managed in the same way as EDI sales orders.

In fact, combining the B2BE EDI products with the automated orders product means your organisation will be able to handle all sales orders no matter how the client wishes to send them. And of course, if you use B2BE’s EDI managed services B2BE can engage with your clients to increase EDI traffic.

Increase visibility and reporting
The automated orders product is a fully hosted product and is accessed through the B2BE web portal’s online interfaces.

These interfaces provide up to date information to customer service teams, and other relevant functions, many dashboard analytic tools to measure throughput, accuracy and other key metrics in real time.

KEY BENEFITS

Automate processes
Improved sales order turnaround time frames in-line with EDI order processing times and move customer service personnel from sales order processors to customer service providers.

Smooth order processing peaks and troughs
Help remove sales order processing times at peak times of the day so sales orders can be better managed over a day removing peaks and troughs.

Issue identification
Improve and identify on-going client issues with purchase orders so they can be rectified at the source while gaining a better understanding of analytics associated with the processing of sales orders through online tools

OTIF
Ensure delivery times can be met so OTIF metrics client’s use favour you as a supplier so you process sales orders quickly, efficiently and most importantly accurately so when the goods are shipped they’re shipped on time and in full.

Why us?

Great Products

Great range of interoperable e-based products to help your organisation remove manual processes.

Integrated Solutions

Configurable plug and play solutions to automate you’re supply chain and business processes.

Experience

A great team with a broad range of industry based experience your organisation can leverage from.

Passion

Passion is crucial in our people. They believe in our company and what we offer to our clients.

Competitive Pricing

Competitive pricing so your organisation can achieve lower costs and better return on investment.

Great Support

B2BE pride ourselves for our support levels during implementation, delivery and for your on-going needs.

More Information

CASE STUDIES

British General

BG Electrical is an integral part of the Luceco plc group of companies and together they provide a “One Stop Shop” for lighting and electrical accessories. With over 70 years of experience in the manufacture and distribution of electrical accessories BG has gained an enviable reputation.

Irrigear

Irrigear provides customers with complete product, service and solutions support in critical areas of irrigation, pumping, water and fluid management, conservation, handling and sustainability.

MM Electrical Merchandising

MMEM is the trade wholesale distribution business, with over 250 branch locations across Australia, specialising in a one stop sourcing and supply solution within the electrical, communications and data, solar, lighting and associated electrical component products.

Nexans Olex

Nexans Olex is an Australian manufacturer of electrical cables with more than 75 years of experience servicing the Australian markets in the building & construction, infrastructure, energy resources, renewable energy and electricity supply industries.

Rexel UK

Rexel UK’s 350+ branch network makes Rexel accessible nationwide. The strength of our supply chain and unique logistics operation daily provides unrivalled availability, and a consistent and reliable service that makes us the trusted and preferred supplier to our customer base.

Tayto Group

Tayto is Ireland’s favourite crisps and snacks brand and continues to hold the number 1 position in the marketplace. Tayto is iconic at home in Ireland but Tayto has also been providing a taste of home to many of the Irish diaspora for many years.

Visy Industries

Visy is a leading, privately owned packaging and resource recovery company, with more than 120 sites across Australia, New Zealand and Thailand and trading offices across Asia, Europe and the USA.

Warehouse Group

The Warehouse Ltd is one of New Zealand’s largest retailers, known and loved for its wide range of products from clothing, entertainment, technology and music to sports, gardening and grocery and office products.

Whitcoulls

Whitcoulls Group are best known in the publishing and news markets for its Whitcoulls and Angus and Robertson bookstores in New Zealand and Australia Whitcoulls also operates WH Smith in New Zealand.

Woolworths

In 2005 Woolworths became a significant FMCG retailer in New Zealand through the acquisition of Countdown and a number of other local brands. Countdown is New Zealand’s leading supermarket brand, serving more than 2.5 million customers every week.

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