B2BE Case Studies are listed below, use the dropdown boxes to find the ones you want.
1-stop (Patrick Stevedores and DP World)
A technology joint-venture between two major Australian stevedoring operators has radically improved freight handling across Australia’s port network and beyond.
While competition within the freight handling and logistics industry is intense, a technology-based joint venture between two of Australia’s major stevedoring firms has meant dramatic improvements for cargo movements through the country’s ports – to the benefit of the industry as a whole.
The Accident Compensation Corporation (ACC) administers the accident insurance scheme for New Zealanders and visitors to New Zealand. 1.6 million claims are accepted by the ACC, leading to payments of almost NZ$1.3 billion for compensation, rehabilitation and medical treatment.
Like many large Australian exporters, Australian Paper were direct connecting to Australian Customs (ACBPS) to send and receive their export declarations but as Australian Paper e-Business & IT Manager Thy Rith explains, “Connecting directly to ACBPS was about to become more difficult for us. We are on SAP and we were relying on SEDI to connect us to ACBPS. SEDI [which stands for Secure EDI] is an application from ACBPS that we download and have in our environment but ACBPS decided to stop supporting SEDI.”
This Case Study looks at how Australian Paper overcame this challenge.
When an iconic South Island department store chain needed to radically overhaul its procurement procedures, it turned to B2BE for a solution which is making life easier both for the retailer and its suppliers.
Progressive South Island department store chain Ballantynes has stores in Christchurch, Timaru and two stores at Christchurch International Airport.
With over 60 years of experience in the manufacture and distribution of electrical accessories BG has gained an enviable reputation for quality, safety and performance. In November 1999 BG Electrical merged with Masterplug and Permaplug enabling BG to offer the most comprehensive range of portable power products to the electrical wholesale market.
Corporate Express provides office supplies to thousands of customers throughout Australia and New Zealand – but they had a problem. Some customers were using a fax-based ordering process which was very manual, meaning that administration costs for both parties were higher than they needed to be.
CourierPost is New Zealand’s premier provider of Courier Services. Established in 1989 by New Zealand Post, CourierPost’s 550 couriers provide services to 180 cities and towns across New Zealand through 19 branches nationwide.
Enable New Zealand is the biggest provider of equipment and housing modification services for the Health and Disability Sector in New Zealand. Enable New Zealand GM Heather Browning says they face “similar issues to other complex supply chains – that we can’t see what the other organisations are doing in the process and it is therefore difficult to collaborate with our supply chain partners. And we and our partners need to collaborate to be efficient in the procurement, delivery and maintenance of the products and services we provide”.
Enable New Zealand decided they needed an efficient online requisition capability that would manage the process based on the rules and with the workflow that Enable New Zealand needed to satisfy all the stakeholders. Most importantly they needed all their supply chain partners to have visibility of the requisition process…
Epson New Zealand sells a premium range of printers and scanners through a nationwide network of distribution points located throughout the country. Renowned for innovation, leading edge technology and excellence in after-sales service and backup, Epson is a leading supplier of printer and scanner technology.
Fonterra Brands has created an electronic product catalogue to meet the requirements of major customer Foodstuffs, turning the valve on for eCommerce with partners globally…
Dairy products supplier Fonterra Brands NZ might be New Zealand’s biggest dairy company but when one of its major local retail customers requests a change in the way product information was delivered, it was only too happy to oblige. That’s because Fonterra Brands’ new electronic product catalogue for supermarket operator Foodstuffs will enable them to readily offer better service to other customers locally as well as globally.
Garant Möbel Malaysia (GMM) chooses B2BE to provide an Electronic Catalogue system to assist with improving its supply chain management and improve conventional business process with their Trading Partners, which has proven to be a great success story for GMM, their local franchisees and overseas customers alike!
Garant Möbel is a global furniture franchise from Germany with a 47-year history; it now has more than 4,000 retail member stores worldwide in 20 different countries. Garant Möbel Malaysia (GMM) holds a master franchise license from Garant Möbel Asia. GMM has now carries more than 4,000 furniture products and with a business retail network of 7 franchisee stores operating nationally in Malaysia.
As organisations outsource non-core functions and get third-parties to service their clients the need for systems to orchestrate these business processes becomes critical to maintaining service standards. New Zealand’s largest energy retailer was not immune to problems with coordinating dozens of third parties until it commissioned an online workflow management system from B2BE.
With more than 690,000 customers and 57 service providers throughout New Zealand on top of an outsourced call centre, a lot of to-ing and fro-ing was required to make sure Genesis Energy work orders – including meter reads and service requests – were completed properly.
A Housing New Zealand rural loan scheme process that had the potential to be a “complete nightmare” has resulted in success thanks largely to a business process management (BPM) from B2BE. This scheme involves the provision of home ownership education and around $20 million of government funding annually for low income rural dwellers. Initiated in 1995, it was available through 12 rural providers. At any one time there was around 9,000 clients registered on various stages of the programme.
IDS Group manages and coordinates the movement and distribution of goods from factories to stores to optimise supply chain costs and performance. To provide customised local, regional and international logistics solutions to their global business partners, IDS has developed extensive logistics infrastructure in Hong Kong, the Mainland of China, Macau, Taiwan, Thailand, Malaysia, Singapore, Philippines, Indonesia, Brunei, USA and UK.
Running 20 different financial systems throughout the group, Irrigear had some issues that are typical of marketing groups and franchise organisations. Their strength comes from the commitment and skill of the owner operators, as well as the combined purchasing power as a group; but that independence also means it is hard to build and streamline systems and processes that give them easy visibility, reporting and co-ordination of purchases and the Accounts Payable process.
The Kincrome project team came up with a concept to hold an ‘April Tools Day’ on-line sale where customers would be able to view and purchase a range of discounted current and clearance stock items with goods refreshed every two hours. The Kincrome group sought to provide a new an innovative promotion which would allow customers to participate in a fun and interactive one day clearance sale. The sale would be held on 1 April in a play on the April Fools Day concept.
In 2006/07, the New Zealand Customs Service predicts it will process more than 47 million import transactions and up to 33 million export transactions. All of these transactions will be processed and risk assessed under the watchful eyes of Customs’ officers.
For exporters and importers, working with Customs is compulsory. And fortunately, it’s also easy, thanks to Customs’ world-leading integrated messaging system.
The import certification process has become significantly more efficient for all parties following implementation of B2BE’s Transaction Delivery Network solution.
Compared to many countries New Zealand has been extremely lucky when it comes to introduced pests and diseases. Or perhaps more accurately, it learnt its lessons early and has managed its environment carefully and well ever since.
Ever wondered how your local Mitre 10, PlaceMakers or Carters stores always manage to have stock of every nut, bolt or widget you could possibly imagine? The answer has a lot to do with the hardware business in New Zealand leading the way in efficient supply chain integration & electronic document exchange. David McNickel wrote this report for i-Start Magazine on how B2BE is helping e-enable entire industry sectors.
MM Electrical Merchandising (MMEM), a leader in the Australian electrical wholesale market, chooses B2BE as their B2B Business Partner to assist with both their supply and buy side electronic integration. MMEM operates from over 160 branch locations across Australia operating under the brand names of; AWM Electrical, D&W Electrical, TLE Electrical, Haymans Electrical and MM Electrical. Dedicated to servicing the electrical needs of domestic, commercial, industrial and government customers.
Olex is an Australian manufacturer of electrical cables with more than 65 years of experience servicing the Australian and Asia Pacific energy, construction and industrial markets. The company is part of Nexans, worldwide leader in the cable industry listed on the NYSE Euronext Paris.
NZ Post has used B2BE’s business process management to completely overhaul its international bulk mail lodgements business. Smart internet-based information systems have shelved paper and empowered Post’s supply chain partners – increasing profitability and dramatically improving work processes.
New Zealand Post’s Letters International division coordinates the collection and delivery of bulk mail lodgements from overseas.
Philips Australia and Philips New Zealand dramatically improved accuracy and responsiveness in their transactions with product repairers, using a B2BE developed online claim validation, invoice and payment management system.
Philips in Australia and New Zealand is a leading healthcare, lifestyle and technology company, with an annual turnover of more than $500 million. Its consumer electronics products range from LCD & Plasma TV, home and portable entertainment systems to PC products, phones and household appliances.
“Product returns cost us hundreds of thousands of dollars each year,” says Roger Rowley, operations manager, Philips Consumer Lifestyle, Philips New Zealand Ltd. “And that’s just for the logistics, and doesn’t include the cost of any subsequent repair and margin loss as a result of scrapping or selling the product as a second. Most of those costs are in labour associated with processing returns and related transport. With numbers like these, reverse logistics, the art and science of aftermarket customer services, has been a major focus for us as we look to reduce costs and increase efficiencies,” Rowley adds.
The major grocery group engaged B2BE to ‘educate’ its 943 NZ Trade Partners of the benefits of switching to EDI and webforms – 48% did so in just 3 months, with more to follow….
Woolworths Limited is a major publicly listed trans-Tasman retail group, with more than 3,000 stores and 180,000 employees in New Zealand and Australia. Through its New Zealand business, Progressive Enterprises Limited, it is a significant player in the New Zealand grocery market.
Hagemeyer UK chooses B2BE as their B2B Business Partner to assist with improving process flow within their supply chain which has proven to be a great success story for Hagemeyer, their suppliers and customers alike!
With the move to M3, Alex Whewell, Rexel UK Group’s Head of Accounts Payable explains, ‘we wanted to touch as few of these Invoices as possible, and those that we did have to deal with, we wanted to deal with as quickly and efficiently as possible’.
Sheen Garments Ltd is a Hong Kong based garment and apparel manufacturer who specialise in the manufacture and supply and distribution of garments in the infant and baby care markets. Sheen has been in business for many years and supply a diverse range of customer’s internationally.
Faxing thousands of orders a day is tiresome, insecure – and prone to errors. When retailer Smiths City needed to rethink the way it dispatched purchase orders to suppliers, it turned to B2BE and IBM MQ Series for a simple cost-effective solution.
SLI (Sylvania Lighting International) Sylvania is part of the USA based SLI – LLC, one of the largest integrated lighting companies in the world. SLI Sylvania is the principal company behind many of the world’s best known professional and consumer lighting brands, such as Sylvania , Concord:marlin, Lumiance, Claude and Linolite:Sylvania.
Tayto Group is one of the UK’s and Ireland’s largest snack food producers offering a wide range of potato crisps and snack foods under the brands; Tayto, Jonathan Crisp, Real, Mr Porky and Golden Wonder. Each brand offers a unique range of products with household brand names such as Mr Porky pork scratchings, Transform-a-Snack, Jonathan Crisp, Golden Wonder, Ringos and Real.
The Warehouse Ltd. is one of New Zealand’s largest retailers.
The Warehouse Ltd.’s core mantra is “Better, Simpler, Cheaper”. However, it had two ordering systems (EDI and paper) and this limited their supply chain efficiencies and savings. They needed 100% of their 500 plus local suppliers who were not on EDI, to suddenly do EDI.
The Customer Story examines how The Warehouse Ltd uses the B2BE Supplier Web Portal to electronically send POs, to the B2BE Supplier Web Portal. Suppliers see their POs which they can flip back as an ASN and an Invoice. The translated documents are EDI ready for The Warehouse Ltd. to import into their ERP.
New Zealand’s retail giant The Warehouse has, with the help of B2BE, updated its procurement procedures. The first four The Warehouse suppliers (SIMS Distribution, 3M, Energizer and Proctor & Gamble,) are now on-board with full: e-ordering, ASN and e- invoicing covering all three types of The Warehouse Orders.
The Warehouse Ltd. (TWL) is one of New Zealand’s largest retailers, known and loved by Kiwis for its wide range of products in its many departments.
TWL have been providing Kiwis with “a bargain” since 1982. New Zealand owned and operated, TWL have 89 stores throughout New Zealand and over 9,000 employees.
Visy began manufacturing corrugated cardboard boxes in Melbourne, Australia, in 1948 and has grown to become one of the world’s leading privately owned packaging, paper and recycling companies. Visy’s past, present and future are linked by a commitment to growth, through meeting the customers’ needs and the wise use and re-use of scarce resources. Visy’s success depends on carefully balancing economic, environmental and social factors. Being truly sustainable is a journey of continuous improvement, learning and adaptation.
Vital Health Foods Australia came to B2BE with an issue. GHPL – one of their major customers – had issued a directive requiring all suppliers to move to electronic Purchase Orders.
Vital Health Foods (Vital) are an Australian SME selling tea and vitamins. When they receive a Purchase Order (PO) from GHPL, they create an invoice and email it to the warehouse, where the order is picked & packed for shipping.
Whitcoulls has managed to save on eighteen extra staff handling 50,000 purchase orders and invoices every month using B2BE Transactional Delivery Network. And as Michael Foreman reports, the system is also allowing faster ordering and lower stock holding.
A&R Whitcoulls Group is the owner of a number of prominent brands on both sides of the Tasman. While the group is best known for its Whitcoulls bookstores in New Zealand and Angus & Robertson (A & R) bookstores in Australia, it also owns Calendar Club, Travel Stores, and the WH Smith bookshops at Auckland and Wellington airports. All of the above divisions are wholly-owned by Pacific Equity Partners.