SUPPORT

B2BE’s comprehensive support system enables you to focus on your business while we manage your system requirements. You have complete flexibility choosing the mode of support you need.

Standard support

Standard support offers business hours based support by B2BE’s qualified support personnel to resolve issues, via phone and email, from the implementation phase, to ongoing product support and development.

Advanced support

If you feel you need greater support than the B2BE standard support B2BE can customise a support solution to meet your requirements.

Whether this is out of hours support or specific response times to support issues we can manage a support package to meet your needs and organisations processes.

Online Customer Centre

The B2BE Online Customer Centre provides 24 X 7 access to a wide range of support tools including document tracking, manual downloads and automated notifications and alerts for all transaction based solutions.

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